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Warda Al-Sanaa General Trading and General Transport Co. Ltd.

Return & Refund Policy

Thank you for shopping with Warda Al-Sanaa General Trading and General Transport Co. Ltd.

At Warda Al-Sanaa, we strive to provide accurate and detailed descriptions of all our products. However, we do not guarantee that product descriptions are completely accurate, complete, reliable, or free from errors. If you are not satisfied with the product you have purchased, you may return it in accordance with the terms outlined in this Return & Refund Policy. We are here to help.

Returns

  • You have 3 calendar days from the date of receiving your order to request a return.

  • To be eligible for a return, the product must be unused and in the same condition in which you received it.

  • The product must be returned in its original packaging.

  • A valid receipt or proof of purchase is required.

  • Products purchased as part of special promotions or weekly flash sales are not eligible for return.

Refunds

Once we receive your returned product, it will be inspected, and you will be notified that we have received it.

  • We will inform you of the status of your refund after completing the inspection.

  • If your refund is approved, we will process the refund to your original payment method. For cash payments, the refund will be issued according to our approved refund procedures.

  • Depending on your payment provider or bank, the refunded amount may take several business days to appear in your account.

Return Shipping

  • Customers are responsible for the shipping costs associated with returning products.

  • Shipping charges are non-refundable.

  • If a refund is approved, the cost of return shipping may be deducted from the total refund amount, where applicable.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with returning a product, please contact us at:

Email: wardaalsanaa@gmail.com

Our Commitment to Our Customers

At Warda Al-Sanaa General Trading and General Transport Co. Ltd., we are committed to providing an exceptional shopping experience built on quality, trust, and transparency. We carefully select products from trusted global brands while offering competitive prices and professional service that meets the needs of individuals, businesses, and organizations.

We continuously improve our services and stay up to date with the latest advancements in electrical appliances, electronics, smartphones, and computer technology to deliver modern solutions that meet the evolving demands of the Iraqi market. We believe that building long-term relationships with our customers begins with reliability, premium-quality products, prompt response, and dedicated customer support, ensuring complete satisfaction at every stage of their journey.